Glazing · Shops
Broken shop window: secured overnight, open again quickly
A broken shop window means a store open to anyone and a day's takings at stake. We close the opening the same night, then replace the window with glass suited to a shop.
- Price quoted = price paid
- Itemised invoice for your insurer
- Emergency: on site within 2 hours, anywhere in Luxembourg
Night call-outs for shops
Shop windows often break at night: vandalism, attempted break-in, accident. The police, the alarm or a neighbour alerts you, and it has to be closed before morning.
We answer 24/7 on 621 140 705. The technician removes pieces that could fall onto the pavement, then closes the opening with a solid panel. Your stock is protected and the pavement is safe for passers-by.
- Call or WhatsApp — Describe the window: rough size, floor, access. A photo helps us prepare the right panel.
- Price upfront — The price of securing is given before the technician sets off.
- Securing — Shards removed, area cleaned, closing panel fixed. The shop is shut and the pavement clear.
- Replacement — Measurements, choice of glass, fitting once delivered. Detailed invoice with photos for your insurer.
Break-in or vandalism: inform the Police grand-ducale (113) and photograph the window before any work. Your insurer may ask for the police report.
Laminated and burglar-resistant glass (EN 356)
A shop window is replaced with laminated glass (EN 14449): two or more panes bonded by an interlayer. When it breaks, it stays in place and does not injure passers-by.
If you want to slow down break-ins, EN 356 classifies laminated glass by resistance. Classes P1A to P5A resist impact; P6B to P8B resist repeated axe blows. For an exposed shop window, P4A or higher is a good starting point. We advise you based on your trade, location and any insurer requirements.
Security shutters and access
Many shops around the Gare, Grand-Rue or Ville-Haute have a metal security shutter. If it is damaged or jammed after the incident, say so when you call: it changes how the job is organised.
If the door lock was forced too, the same team handles it: see forced lock.
Prices
Securing has a starting price given before we travel. Replacing a shop window depends on size, glass class and access: it is confirmed from photos and measurements before ordering. No surprises on the invoice.
Évier bouché. Ponctuel, efficace et d’une grande gentillesse. Il a remarqué directement quel était le problème et m’a donné des conseils d’entretien. Transparence sur les prix et travail bien fait.
Managing several shops?
For chains, agencies and property managers, we offer a single contact and centralised invoicing. See our contract for businesses.
What happens after you call
- 01
You call or message
By phone or WhatsApp. A photo helps us understand straight away.
- 02
Price and time up front
Before we set off. The price quoted is the price you pay. You decide — no commitment until you say yes.
- 03
Work explained
The technician explains the work and leaves the place clean. Photos of the job on request.
- 04
Itemised invoice
A clear invoice, ready for your insurer.
Frequently asked questions
Can you come in the middle of the night?
Yes. We answer 24/7. At night we secure the window so the shop is closed and the pavement is safe. The final glass is fitted afterwards.
Which glass for a shop window?
Laminated glass as a minimum. To limit break-ins, glass classified under EN 356, P4A or higher for an exposed window. We advise you based on your situation.
Should I wait for the police before securing?
For a break-in or vandalism, inform the police and take photos. If you are allowed to secure, we go ahead; otherwise we wait for the police report.
Will I get an invoice for the insurer?
Yes: a detailed invoice (glass type, dimensions, labour) and before/after photos.